Have Questions? We have answers.
When you’re searching for a treatment program for you or a loved one, you want to learn as much as possible to ensure it’s the right fit. We hope this page answers your questions and provides you with all of the information you need. If you still have questions, please feel free to give us a call.
Jackson House provides adults who are experiencing a mental health crisis, a caring, personalized environment where they can get 24-hour treatment and support on a voluntary basis. We provide loved ones alternative treatment options to locked, inpatient hospitals or long-term residential treatment centers (which sometimes cannot take individuals when they are experiencing an acute crisis). Our program is built around evidence-based treatment and personalized to meet each of our client’s unique needs. We help clients manage their symptoms, give them the tools to get well and teach them life skills so they can be successful on their own. For individuals who have been in an inpatient facility, Jackson House can serve as a safe place to help them return to the community.
The easiest way to find out if Jackson House is the right place to help you or someone you care about is to give us a call at 888-255-9280 for a free, confidential assessment. We help clients who are dealing with mood instability, suicidal thoughts, new mental health diagnosis or have other mental health needs that require around the clock supervision. Many times, a locked, inpatient hospital can be unnecessary and too extreme for clients but individual therapy is not providing enough supervision or support. We provide a middle ground and can help guide you on your journey to feeling better.
Every moment you spend at Jackson House is designed to help you start feeling better and arm you with the life skills you need to be successful on your own. Days at Jackson House include a variety of group and individual therapy sessions, peer support sessions to discuss past hurdles and develop new life skills and time to socialize, exercise, develop new hobbies and reflect on your journey toward a healthier you. Clients also help to prepare daily meals, so they are prepared to take care of themselves once they leave.
We work with most private health insurance plans to keep your out-of-pocket costs as low as possible. Depending on your specific insurance plan, you may be required to pay a copay or other fees. For a cost estimate, please reach out to your insurance company directly and ask them what you will be responsible to pay.
Most private insurance companies cover mental health services and will help pay for your stay at Jackson House. Currently, we accept Aetna, Beacon/Value Options, Blue Cross/Anthem, Blue Shield/Magellan, Cigna, Healthnet/MHN, Humana and Kaiser. However, you do not need health insurance to receive treatment from us. If you would rather pay us directly, we are happy to work with you. If you call our team, we can help you understand what your stay at Jackson House may cost.
Our team wants to help you feel better, but we can’t do it without you. We expect all of our clients to fully participate in their treatment unless they are experiencing an illness or some extenuating circumstance. Everyone needs to attend daily group therapy sessions, complete assigned chores and help prepare meals. The more you participate in the programs at Jackson House, the more you will gain from the experience.
Everyone’s journey looks a little bit different and we work closely with every client to make sure our care is customized to fit their needs.
During your stay at Jackson House, we want you to be comfortable and safe. Bring clothes you’ll be comfortable in, toiletries you use on a regular basis, any medications you take, cell phone (if you like), insurance card and ID. If you smoke, you are also allowed to bring cigarettes with you, but you can only smoke in designated areas at certain times. Our team will take care of meals, so there is no need to pack any food or snacks. We also have a computer lab, so we ask all of our clients to leave their laptops, iPads and e-readers at home.
Yes. We have a licensed psychiatrist who will meet with you within 72-hours of your admission and work with you to determine if medication would be helpful and, if so, what medication would be best. While you’re staying with us, we will help you understand your medication, make sure you take it each day and set you up to be successful on your own once you leave.
Absolutely not. Taking medication is a personal decision and we will leave it up to you. However, our team is here to help guide you in making the right decision for you by answering any questions you have about medication and discussing potential side effects and benefits.
At Jackson House we have eight bedrooms. Most of our rooms are designed to be shared with one other person. However, we do have a single room available for clients who are unable to share a room.
We want you to stay connected to the community and recognize you may have commitments during your stay with us. If you have an appointment, let our treatment team know. We will happily provide a pass for you if the meeting is related to your treatment. When appropriate, we can even help provide you with transportation to and from Jackson House.
Our ultimate goal is to help all of our clients feel better and give them the tools they need to lead successful, happy lives. We encourage all of clients to stay for the entire duration of their treatment. However, Jackson House is a voluntary treatment program and if you no longer feel like we are the best place to help you address your mental health needs, you can leave.
Of course! We want your friends and family to be involved in your treatment and always encourage them to come and visit. Visiting hours are set for every Saturday and Sunday. If you want your family to take a more active role in your recovery, we have counselors who can provide family therapy upon request.
We encourage all of our clients to consider giving up smoking because it is harmful to your health and the people around you. When you arrive at Jackson House, we will provide you cessation options and resources to help you stop. However, we do allow smoking in designated areas at certain times throughout the day.
We want you to be comfortable during your stay and we will work with a dietitian to ensure we meet your dietary needs. Just let a member of our nursing team know about your food restrictions when you check-in.
The entire team at Jackson House is committed to your long-term success and mental well-being. We know your journey doesn’t end when you walk out our doors. This is why we will work closely with you during your treatment to develop an action plan to help you take care of yourself once you leave. We also provide all of our clients continued support and aftercare for the first month after their treatment at Jackson House. During this 30-day period, we work with you to evaluate your progress, assist with any necessary follow-up appointments, identify potential red flags and help you surround yourself with a stable support system.
Jackson House is specifically designed to help treat our clients’ mental health needs. While we know homelessness is a chronic issue that needs to be addressed, we are not a shelter. If you need help finding a safe place to stay, please reach out to 2-1-1 San Diego. They can help to connect you with many free resources in our community. If you are at Jackson House and do not know where you’ll live once you leave treatment, our treatment team will work with you to find housing.
If you are worried about your mental health or the mental health of a loved one, please know there is help and many different treatment options available. Jackson House provides a safe place for anyone who is experiencing a mental health crisis. If you or a loved one has rapid mood swings, irrational thoughts, hallucinations, severe agitation, suicidal thoughts, isolation or extreme energy or lethargy, please reach out to us immediately. Our team can help you address your immediate mental health needs and improve your overall quality of life.
Talking to a loved one about their mental health can be difficult and seem intimidating. However, if someone you care about seems to be struggling, it is so important you talk to them as quickly as possible. Speak to them out of love and kindness and ask them how they’ve been feeling. If they seem open to talking, listen and let them know you want to support them in whatever way you can. If you can, ask them if they are open to receiving treatment and help guide them to the appropriate resources.
If you believe one of your clients would benefit from receiving care at Jackson House, simply give our team a call, 888-255-9280, or reach out to us through our website. We will work closely with you and your client up through the admission process. At that point, if your client wants you to stay informed about their progress at Jackson House, they will need to sign a release of information form. We understand the important role an established healthcare provider can play in a client's long-term health and, as long as we have our client’s permission, we will keep you up to date on how they are doing at Jackson House.
Yes. We work with individuals across the country who are struggling with their mental health and need the help of a supportive, around the clock team. If you believe you or a loved one could benefit from our care, please give us a call at 888-255-9280.
It's time to feel better
We are here to help and we are in-network with most insurance providers. Call us for a free and confidential consultation.
If you’re a provider and need to send us information on a client, please feel free to fax us at 619-303-7044. If you need help immediately, call our 24-hour crisis line at 1-800-766-4274. If you have a medical emergency, call 911. Jackson House is licensed by the State of California Community Care Licensing Division and certified by the Department of Health Care Services. We are also CARF Accredited. If you have any client or quality of care concerns, please reach out to us at (951) 331-5607. If your concerns need further attention, you can contact the Department of Public Health at 619-278-3700 or the Community Care Licensing Division at 1-844-538-8766.