Take the First Step
If you or a loved one is struggling with a mental illness, help is truly only a phone call away. In just one call, our caring at team at Jackson House can start the process to determine if we are the right fit to help you on your journey to feeling better. We understand how difficult this process can be for families and we are here to support you every step of the way. No matter what time of day, our team is always standing by.
What to Expect
Everyone’s journey to Jackson House looks a little bit different. No matter what your path is to finding us, whether it’s a referral from a doctor, encouragement from a loved one or recognizing you need to make a change, we are here to welcome you, support you and help you start feeling better.
Before treatment at Jackson House can begin, all of our clients go through an admissions process. This helps you and our team make sure Jackson House is the best fit for your care. Here is what you and your loved ones can expect:
Step One | The First Call
Our admissions process begins as soon as you, a loved one, mental health professional or primary care physician call about treatment at Jackson House. During the first phone call, our team will gather basic information about what is going on.
We know how important your support system is to your mental health, which is why we try to involve your loved ones in your care as much as possible. This starts during the first call. If possible, we will try to talk to the people closest to you to understand their perception of what is happening and to discuss how they’d like to be involved in your care.
Step Two | The Assessment
Once we understand what you are facing, we evaluate whether or not Jackson House is the best fit for your individual needs. Sometimes, you or your doctor may provide additional information on your mental health for us to consider.
During this time, we also look at your health insurance to help you determine what out of pocket costs you may be asked to pay for your treatment. If you don’t have health insurance, we can talk to you about options to pay for your care. We want to give you as much information as possible, so there are no surprises around the costs of your stay at Jackson House.
Step Three | Next Steps
After reviewing all of your information, our team will determine if Jackson House is the right fit for you. If it is, we will call you and immediately set up a time for you to start the program. We are open 24 hours a day, so, if you need help immediately, we can be here for you. If we do not feel like Jackson House is the right fit, we will provide you with other treatment options in the area and work with you to make sure you get the help you need.
Step Four | Welcome to Jackson House
The first thing all new clients do when they come to Jackson House is fill out our required admissions paperwork and meet with a nurse. Once that is complete, we will take you on a tour of our center, help you get settled in your room, answer any questions you may have and introduce you to the other clients. If a loved one is with you, we encourage them to stay and see the facility and help you unpack. Then, treatment starts. Our goal is to get you into treatment as quickly as possible. We know the start of anything new can be intimidating but our team is here to make you feel welcome and help put you at ease.
During the first 72 hours of arriving at Jackson House, you will meet one-on-one with a psychiatrist or nurse practitioner. This will help us develop a treatment program tailored to meet your specific needs.
What to Bring
During your time with us at Jackson House, we want you to feel comfortable and safe. Bring clothes you’ll be comfortable in, toiletries you use on a regular basis, any medications you take, cell phone (if you like), insurance card and ID. If you smoke, you are also allowed to bring cigarettes with you, but you can only smoke in designated areas at certain times. Our team will take care of meals, so there is no need to pack any food or snacks. We also have a computer lab, so we ask all of our clients to leave their laptops, iPads and e-readers at home.
Request an Evaluation
At times, life can feel overwhelming. Problems can start to feel too large to manage and daily tasks become insurmountable. When this happens, remember you are not alone. There is help at Jackson House.
If you or a loved one is struggling with a mental illness, please give us a call for a free, confidential assessment. Our team available to help 24 hours a day and always here to help when you need it most.
If you’re a provider and need to send us information on a client, please feel free to fax us at 619-303-7044. If you need help immediately, call our 24-hour crisis line at 1-800-766-4274. If you have a medical emergency, call 911. Jackson House is licensed by the State of California Community Care Licensing Division and certified by the Department of Health Care Services. We are also CARF Accredited. If you have any client or quality of care concerns, please reach out to us at 619-303-0933. If your concerns need further attention, you can contact the Department of Public Health at 619-278-3700 or the Community Care Licensing Division at 1-844-538-8766.